Refund policy

At Tradingcove, we take pride in the quality of our Artificial plants. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we provide a clear and transparent return and refund process.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

  • Returns: Yes, we accept returns for defective and non-defective products.
  • Exchanges: Yes, we accept exchanges.
  • Return Window: 30 Days.

2. Eligibility and Product Condition

To ensure a successful return, your item must meet the following conditions:

  • Product Condition: We only accept returns for New products that are unused.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Packaging: It must be in its original packaging with all tags, accessories, and inserts included.

3. Return Shipping Costs

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
  • Return label: Customer’s responsibility.

4. Restocking Fees

To provide the best shopping experience, we do not penalize our customers for returns.

  • No Fees: We do NOT charge any restocking fees on returns.
  • Restocking fee: $0 Restocking Fee.

5. How to Start a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Email us at support@tradingcove.shop with your Order Number and the reason for the return.
  2. Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
  3. Ship the Item: Pack the item securely and ship it to our official return     address: 110 W 28th St, New York, NY 10001
  • Return method: By mail.

6. Refunds and Processing Time

Once your return is received and inspected at our facility, we will notify you regarding the approval or rejection of your refund.

  • Approval: If approved, the refund will be issued to your original payment method, such as PayPal or Venmo.
  • Timeline: Refunds are processed within 7 business days after approval. Please note that your bank may take additional time to post the transaction.
  • Refund processing time: 7 Business Days.
  • Currency that applies to this policy: US Dollar ($).

7. Order Cancellations

We understand that plans can change. You may request a cancellation within our allowed window.

  • Cancellation Window: 24 Hours.

8. Contact Information

If you have any questions regarding our policies, please reach out to our support team:

Business Information

  • Business Name: Tradingcove
  • Phone Number: +12126794480
  • Email Address: support@tradingcove.shop
  • Physical Address: 7 W 34th St, Anniston, AL 36201, United States
  • Business Days: Monday to Friday
  • Support Hours: 9:00 AM – 5:00 PM (PST)
  • Time Zone:  (GMT-05:00) Eastern Standard Time  (Albama)
  • Response Time: We are committed to responding to all inquiries within 24 hours.